Return Policy
How To Exchange – Return For Online Order
The Warehouse Information For Return
Name : VietNam The Finest
Address: Block A, Duc Khai Apartment, Thu Duc District, Ho Chi Minh City
Available hour: 9 AM to 5 PM
Phone number : 0369919979
(The Warehouse phone number is for delivery returns only. For any questions or support, please contact the Customer Care Center directly)
※ Return Conditions
- Products can be returned within 7 days of receipt.
- Products must remain intact, unused, and include the original invoice and packaging.
- Returns are not accepted for products that have been used or damaged due to customer error.
※ Return Process
- Contact: Please contact our customer service team via email or hotline to notify your return request.
- Confirmation: Provide images of the product and the reason for the return for verification.
- Shipping: Once the request is approved, customers send the product to the provided address.
- Completion: We will process and send a replacement product or issue a refund as per the customer’s request.
※ Return Costs
- Free returns for defective or wrong products.
- Customers bear shipping costs for returns due to a change of mind.
※ Return Costs
- Free returns for defective or wrong products.
- Customers bear shipping costs for returns due to a change of mind.
※ Refund Time
- Refunds will be processed within 5-7 business days after receiving the product.
- The refunded amount will be returned via the original payment method.
※ Notes
- Promotional or discounted items are not eligible for returns unless they are defective.
- We encourage customers to thoroughly check the product before receiving it.
※ IN CASE OF MANUFACTURING DEFECTIVE PRODUCT
Please contact our Customer Center before exchange or return the product for the support on defective items.